Refund policy

01Our Promise

Every saree and outfit at Svasris is carefully selected and checked before it leaves us. If your item arrives damaged, defective, or is not what you ordered, we will make it right. For other returns and exchanges, please read the conditions below.

02Return & Exchange Window

03Eligible Items

To be eligible for a return or exchange, items must be:

• Unused, unwashed, unworn and unaltered.
• In their original condition and packaging, with all tags, labels and accessories attached.
• Free from perfume, deodorant, makeup, stains or odours.
• Accompanied by your order number or proof of purchase.

04Items That Cannot Be Returned

For hygiene reasons, and because some items are made or changed especially for you, the following are final sale and cannot be returned or exchanged (unless they arrive damaged or incorrect):

• Sarees with pico and fall completed, or any item that has been altered at your request.
• Stitched blouses, custom-tailored or made-to-measure outfits.
• Ready-to-wear sarees that have been pre-pleated or customised to your measurements.
• Jewellery and accessories (for hygiene reasons), including earrings.
• Items purchased on sale, clearance or with a special discount.
• Gift cards.
• Services such as saree pleating, draping, stitching and alterations once completed.

05Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within [48 hours] of delivery at [hello@svasris.ca] with:

• Your order number.
• Clear photos of the item, the issue and the packaging.
• An unboxing video, if available (this helps us resolve issues faster).

Once confirmed, we will offer a replacement, exchange, store credit or full refund — including any shipping costs — at no extra cost to you.

06Natural Variations in Handloom & Silk

Many of our sarees are handwoven or hand-finished. Small irregularities in weave, slight differences in colour or zari, and minor thread variations are natural characteristics of handcrafted textiles — they are part of their beauty and are not considered defects.

Colours may also appear slightly different in person due to photography, lighting and screen settings.

07How to Request a Return or Exchange

• Step 1: Email us at [hello@svasris.ca] or message us on WhatsApp at [+1 (XXX) XXX-XXXX] with your order number, the item(s) and the reason.
• Step 2: We will review your request and share return instructions. Please do not send items back without approval.
• Step 3: Pack the item securely in its original packaging and send it with a trackable shipping method, or drop it off in Mississauga by appointment.
• Step 4: Once we receive and inspect the item, we will confirm your exchange, store credit or refund.

08Exchanges

You may exchange an eligible item for a different saree, colour or product of equal value. If the new item costs more, you will pay the difference; if it costs less, the balance will be issued as store credit. Exchanges are subject to availability.

09Refunds

For eligible returns (other than damaged or incorrect items), we offer [store credit or a refund to your original payment method]. Approved refunds are processed within [5–10] business days after we receive and inspect the item. Your bank or card issuer may take additional time to show the refund.

• Original shipping charges are non-refundable, unless the item was damaged, defective or incorrect.
• Return shipping costs are the customer’s responsibility, unless the item was damaged, defective or incorrect.
• Items returned in a used, altered or damaged condition will not be accepted and will be sent back to you at your cost.

10Stitching & Alteration Services

We take great care with every stitching and alteration order. If there is a fitting issue caused by our work based on the measurements you provided, please let us know within 7 days of receiving the item and we will make reasonable adjustments free of charge. We are not responsible for fit issues caused by incorrect measurements provided by the customer, but we are always happy to help with alterations at a fair price.

11Order Cancellations

Orders for ready-made items may be cancelled before they are shipped for a full refund. Orders for custom tailoring, stitching or alterations cannot be cancelled once work has begun.

12Contact Us