Privacy policy

01Who We Are

Svasris is an Indian saree and ethnic fashion boutique based in Mississauga, Ontario, Canada. In this policy, “Svasris”, “we”, “us” and “our” refer to [Legal business name, e.g. Annapurna XXXX o/a Svasris]. “You” refers to anyone who visits our website [www.svasris.ca], contacts us, or shops with us online, in person, or through social media.

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

02Information We Collect

Information you give us

• Contact details – your name, email address, phone number and shipping or billing address.
• Order details – the products you purchase, services you request, and your order history.
• Measurements and style preferences – blouse and garment measurements, fitting notes, draping and pleating preferences you share for stitching, alterations or custom tailoring.
• Messages – anything you send us by email, phone, WhatsApp, Instagram, Facebook or our contact form.
• Reviews and photos – testimonials or photos you choose to share with us.

Information collected automatically

• Basic technical data such as your IP address, browser type, device type, pages visited and time spent on our website.
• Information from cookies and similar technologies (see “Cookies” below).

Payment information

Payments are processed by trusted third-party payment providers. We do not store your full credit or debit card number on our systems.

03How We Use Your Information

• To process, prepare, ship and deliver your orders.
• To provide services such as blouse stitching, alterations, pico and fall, saree pleating, draping and custom tailoring.
• To respond to your questions and provide customer support.
• To manage returns, exchanges and refunds.
• To send order confirmations, updates and service-related messages.
• To send news about new collections and offers — only if you have agreed to receive them.
• To improve our website, products and shopping experience.
• To prevent fraud and meet our legal, tax and accounting obligations.

04Marketing Messages

In line with Canada’s Anti-Spam Legislation (CASL), we only send promotional emails or messages with your consent. You can unsubscribe at any time using the link in our emails or by contacting us at [hello@svasris.ca]. Even after you unsubscribe, we may still send you messages about your orders.

05How We Share Your Information

We never sell or rent your personal information. We only share it with trusted parties who help us run our business, and only as much as they need:

• Shipping and courier companies – to deliver your orders.
• Payment processors – to process your payments securely.
• Website, hosting and email providers – to operate our website and communicate with you.
• Tailoring partners – when a stitching or tailoring service is completed with a trusted partner, we share only the measurements and details needed for your order.
• Legal authorities – when required by law.

Some of our service providers may store or process information outside Canada (for example, in the United States). When this happens, your information may be subject to the laws of that country.

06Cookies

Our website uses cookies — small files stored on your device — to keep the site working properly, remember your preferences, and understand how visitors use our site (for example, through analytics tools). You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

07How We Protect Your Information

We use reasonable physical, electronic and administrative safeguards to protect your information, including secure (HTTPS) website connections and limited access to customer records. While no method of storage or transmission is completely secure, we take care to protect your information and review our practices regularly.

08How Long We Keep Your Information

We keep your information only as long as needed for the purposes described in this policy — for example, to fulfil your order, keep your measurements for future stitching (if you would like us to), and meet tax and accounting requirements. When it is no longer needed, we securely delete or anonymise it.

09Your Rights and Choices

You may, at any time:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent to marketing messages.
• Ask us to delete your information, subject to legal or record-keeping requirements.

To make a request, email us at [hello@svasris.ca]. We will respond within 30 days.

10Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has shared information with us, please contact us and we will delete it.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date shown at the top.

12Contact Us

If you have any questions or concerns about your privacy, please contact our privacy contact, Annapurna (Founder):

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.